Purchasing conditions

General
We have a minimum order value of 10€

Payment by credit card
Bubbleroom uses a payment exchange supplied by DIBS. DIBS is responsible for full security when you use their payment services. Information is encrypted during the purchase to prevent any unauthorised access. You can pay by VISA and Mastercard. Bubbleroom does not charge any additional fee when you use this payment method.


Customs taxes
Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy are payable by our customers. Bubbleroom cannot give any guarantees or estimates as to whether any shipments will or will not be required to pay customs-related levy. Please contact your local customs office for more information.

Deliveries
Your package will be delivered in cooperation with Svenska Posten [the Swedish postal service] and their partners worldwide. Goods will be shipped from our warehouse within 1-3 working days. The shipping companie´s broadcast times varies by place of residence and may therefore vary. After this period, we presume that your order is available for collection from your local postal service. You will be notified of the arrival of your package by the traditional means in your country.

EU countries
Goods will be shipped from our warehouse within 1-3 days. The shipping companie´s broadcast times varies by place of residence and may therefore vary. Enjoy First Class Shipping for only 6 EUR.

Normal delivery time 7-10 days.

Home delivery
Contact your local postal service for home delivery.

Complaints or Disputes
If you received a faulty product, please contact us so we together can solve the problem. We always try to resolve issues in a mutually satisfactory manner. If we can’t reach an mutual agreement, you have the possibility to bring the matter to the European Commission's online complaint portal. The case can be turned in here: http://ec.europa.eu/consumers/odr - Along with the case you shall also leave our E-mail address: claim@bubbleroom.com


Uncollected packages
If you are unable to collect your package, we will be obliged to charge you the real shipping cost. We currently charge 29€ for uncollected packages. Please remember that if you wish to return your package, you must first collect it.
Certain products may take somewhat longer during high season or during periods when the volume of deliveries is greater. We do our best to deliver your goods as quickly as possible. Order goods which are stored at our external partners are subject to different delivery times. These are specified for each product. The delivery time is calculated from the date when our supplier promised to deliver the product to our warehouse to be packed along with any goods from our own warehouse. We assume no liability in the event that goods are sold out or for any stock balance errors that may occur.


Bubbleroom is a member of Swedish Distance Sellers Association.


Contact

Email us at:

customerservice@bubbleroom.com