Our EU site is closed for new purchases. We would like to thank you for shopping with us. We have high hopes of expanding in the future.
Please note, if you have ordered from us before closing, your order will be delivered to you as expected! And of course, this also applies to returns and reclamations. Please read more below.
The product must be returned in its original condition, with labels and hangtags remaining in place. Our swimwear and underwear have a hygiene protection which has to remain in place. Dust bags for designer bags and protective covers for dresses must also be returned.
Credit card: The refund will be fully transferred within 2-5 weekdays.
Paypal: The refund will be fully transferred to your Paypal account within 2-5 weekdays.
Of course! Just place both delivery notes in the package.
You can return your order within 14 days. If it has been more than 14 days since you received your order, please contact our customer service.
No, that is not necessary. Just make sure to secure everything before sending your return as you are responsible for your own return package until it reaches us.
You can change your garment for another size. Please use the delivery note that was included in your package and then follow the return steps.
We always want our items to be delivered in perfect condition. Contact our customer service and we will sort this out for you immediately.
Of course! Please contact our customer service and we will sort this out for you.
This varies depending on the item, but all is handled by our claims department. They decide according to your customer rights. When everything is handled, you will receive an email with your refund information. If we have any questions, we will contact you before completing your claim.
Of course not!
Any questions, or help needed, please contact us at firstname.lastname@example.org